IMPORTANT: Some complex 3D models may take up 5 minutes to convert and download. In cases where the conversion process exceeds 5 minutes, it may not be possible to download the 3D model from our web site. You will receive an error if a download request exceeds 5 minutes. If this occurs, please forward your request to feedback@newport.com, including the exact part number, file format and file version you need. We will make every effort to deliver the requested 3D model via email as quickly as possible.
We apologize for this inconvenience. We are working on a long-term solution that will better facilitate downloading more complex 3D models.